ISO/IEC INTERNATIONAL STANDARD 17065 First edition 2012-09-15 Conformity assessment Requirements for bodies certifying products, processes and services Evaluationdela conformite-Exigencespourlesorganismes certifiant lesproduits,lesprocédesetlesservices Reference number ISO/IEC 17065:2012(E) IEC ISO @ISO 2012 ISO/IEC 17065:2012(E) COPYRiGHTPROTECTEDDOCUMENT ISO2012 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either Iso at the address below or Iso'smemberbodyin the countryof the requester. ISO copyright office Casepostale56.CH-1211Geneva20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland ii @ IsO 2012-All rights reserved ISO/IEC 17065:2012(E) Contents Page Foreword iv Introduction. 1 Scope. 2 Normative references... 3 Terms and definitions. 4 General requirements . 4.1 Legalandcontractualmatters 4.2 Management of impartiality... .6 4.3 Liability and financing... 4.4 Non-discriminatory conditions. 4.5 4.6 Publicly available information..... 5 Structural requirements...... 5.1 Organizationalstructureandtopmanagement 5.2 Mechanismfor safeguarding impartiality.......... 6 Resource requirements... .10 6.1 Certification body personnel. 10 6.2 Resources for evaluation.... Process requirements .12 7.1 General 7.2 Application.... 13 7.3 Applicationreview .13 7.4 Evaluation 14 7.5 Review. 15 7.6 Certification decision 7.7 Certificationdocumentation... 7.8 Directory of certified products.... 7.9 Surveillance.. 7.10 Changes affecting certification.... 7.11 Termination, reduction,suspension orwithdrawal ofcertification 7.12 Records... 7.13 Complaints and appeals.... 19 8 Management system requirements 19 8.1 Options....... 19 8.2 General management system documentation (Option A), .20 8.3 Contro! of documents (Option A) ... 20 8.4 Control of records (Option A) ... 8.5 Management review (Option A). 21 8.6 Internal audits (Option A)... 22 8.7 Corrective actions (Option A) 8.8 Preventive actions (Option A). Annex B (informative) Application of this International Standard for processes and services ... Bibliography. @ ISO 2012 - All rights reserved ii