论文标题
人们希望在无法恢复前的前失败后解释的原因
Reasons People Want Explanations After Unrecoverable Pre-Handover Failures
论文作者
论文摘要
大多数关于人类机器人移交的研究都集中在舒适有效的HRI的发展上。很少有人研究移交失败。如果在互动开始时发生故障，则可以防止整个移交过程并破坏信任。在这里，我们分析了人们在机器人无法拥有该物体的移交场景中需要解释的根本原因。结果表明，参与者对他们的要求设定了期望，并且机器人应提供解释，而不是失败后的非语言提示。参与者还期望他们的移交请求可以由机器人完成，如果没有，则希望能够根据所提供的解释来修复机器人或更改请求。
Most research on human-robot handovers focuses on the development of comfortable and efficient HRI; few have studied handover failures. If a failure occurs in the beginning of the interaction, it prevents the whole handover process and destroys trust. Here we analyze the underlying reasons why people want explanations in a handover scenario where a robot cannot possess the object. Results suggest that participants set expectations on their request and that a robot should provide explanations rather than non-verbal cues after failing. Participants also expect that their handover request can be done by a robot, and, if not, would like to be able to fix the robot or change the request based on the provided explanations.
