论文标题
通过对话界面提交调查：对用户接受和方法有效性的评估
Submitting surveys via a conversational interface: an evaluation of user acceptance and approach effectiveness
论文作者
论文摘要
当前对话界面正在上升：越来越多的应用程序依赖于聊天式的交互模式来提高其可接受性并改善用户体验。同样在问卷设计和管理领域，越来越多地将交互设计视为数字解决方案的重要组成部分。出于这些原因，我们设计并开发了一种对话调查工具，以通过聊天式的Web界面以口语形式管理问卷。 在本文中，我们介绍了方法的评估结果，同时考虑了用户的观点 - 通过评估用户接受和调查汇编经验的偏好以及调查设计的角度 - 通过调查与传统问卷相比的对话调查的有效性。我们表明，用户显然会欣赏对话形式，并且更喜欢它而不是传统方法，并且从数据收集的角度来看，对话方法对传统问卷显示了相同的可靠性和更高的回答质量。
Conversational interfaces are currently on the rise: more and more applications rely on a chat-like interaction pattern to increase their acceptability and to improve user experience. Also in the area of questionnaire design and administration, interaction design is increasingly looked at as an important ingredient of a digital solution. For those reasons, we designed and developed a conversational survey tool to administer questionnaires with a colloquial form through a chat-like Web interface. In this paper, we present the evaluation results of our approach, taking into account both the user point of view - by assessing user acceptance and preferences in terms of survey compilation experience - and the survey design perspective - by investigating the effectiveness of a conversational survey in comparison to a traditional questionnaire. We show that users clearly appreciate the conversational form and prefer it over a traditional approach and that, from a data collection point of view, the conversational method shows the same reliability and a higher response quality with respect to a traditional questionnaire.
